Australian airline Qantas is notifying prospects that their private data might have been stolen in a cyberattack concentrating on considered one of its contact facilities.
The incident, the nation’s flag service says, was detected on June 30, after hackers accessed a third-party platform utilized by the decision heart.
Whereas no Qantas programs had been accessed and the airline’s operations haven’t been affected, the attackers managed to exfiltrate information from the compromised platform.
“There are 6 million prospects which have service data on this platform. We’re persevering with to research the proportion of the info that has been stolen, although we count on will probably be important,” the corporate introduced.
Probably compromised data contains names, electronic mail addresses, cellphone numbers, dates of beginning, and frequent flyer numbers, it stated. No bank card, monetary, or passport data was saved on the platform.
“No frequent flyer accounts had been compromised nor have passwords, PIN numbers or log in particulars been accessed,” Qantas stated.
The airline says it instantly secured the compromised system, notified legislation enforcement and the related authorities, and began notifying prospects of the incident. It additionally established a devoted buyer assist line and a webpage to maintain people knowledgeable.
“We sincerely apologize to our prospects and we acknowledge the uncertainty this can trigger. Our prospects belief us with their private data and we take that duty severely. We’re contacting our prospects at present and our focus is on offering them with the mandatory assist,” Qantas Group CEO Vanessa Hudson stated.Commercial. Scroll to proceed studying.
Qantas has not shared data on the attackers, however the incident occurred days after Alaska Air Group subsidiary Hawaiian Airways disclosed a cyberattack and Mandiant warned that the notorious hacking group Scattered Spider is now concentrating on the airline and transportation sector.
“Whereas Scattered Spider has a historical past of concentrating on world organizations together with these in Australia, it’s too early to inform in the event that they’ve expanded their present concentrating on to Australian airline organizations,” Mandiant Consulting CTO Charles Carmakal advised SecurityWeek.
“Varied risk actors use telephone-based social engineering to compromise organizations, together with a financially-motivated risk actor we name UNC6040,” Carmakal added.
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