In today’s fast-paced technology landscape, there is increasing pressure on security, IT, and engineering teams to deliver faster results, minimize operational inefficiencies, and harness the full potential of AI and automation. However, investing in tools alone is insufficient. A staggering 88% of AI pilot projects never reach production, despite 70% of workers identifying the primary motivation for AI automation as freeing up time for high-value tasks. True transformation stems from intelligent workflows that seamlessly integrate automation, AI-driven decision-making, and human expertise across teams and systems.
This article explores three impactful use cases within Security and IT that can jumpstart your intelligent workflow initiative. We will outline pre-built workflows designed to address specific bottlenecks in your organization through automation, directly interfacing with your existing technology infrastructure. These workflows serve as ideal starting points to transition from theoretical concepts to practical applications, achieving significant improvements from the outset.
Automated Phishing Response
Phishing email responses can be time-consuming for security teams due to the high volume of alerts and the sophistication of phishing tactics. By implementing automated workflows for phishing analysis, security personnel can reclaim time to focus on more critical issues. The ‘Analyze phishing email senders, URLs, and attachments’ workflow utilizes tools like VirusTotal, URLScan.io, and Sublime Security to examine various phishing email aspects, such as file attachments, website behavior, and sender reputation. The consolidated results are displayed in a Tines page, which can be emailed for further review or archiving.
Automating IT Service Requests
IT service desks frequently deal with repetitive, time-intensive requests such as password resets, software provisioning, and account management. These tasks divert valuable technical resources from strategic projects. By deploying AI agents to handle these routine service requests, organizations can drastically reduce response times, ensuring 24/7 availability and allowing IT teams to concentrate on complex issues requiring human expertise. The ‘Automate IT service requests using Slack and agents’ workflow creates AI agents to categorize and process service requests from Slack messages, assigning them to the appropriate specialized agent.
The password reset agent verifies user identities before processing, while the application request agent identifies application owners to facilitate access. This self-serve model reduces manual IT involvement, with teams deciding when AI intervenes and when human oversight is necessary.
Managing Vulnerabilities Proactively
Security teams are constantly challenged by the influx of newly disclosed vulnerabilities. Automating the integration between vulnerability intelligence feeds and asset inventories shifts the focus from reactive to proactive defense. By automating vulnerability detection, security teams can reduce response times from days to minutes, prioritizing patching efforts based on actual exposure. Without automation, organizations depend on manual monitoring, time-consuming comparisons, and delayed communications, increasing breach risks and compliance failures.
The ‘Check for new CISA vulnerabilities’ workflow monitors CISA’s Vulnerability RSS feed and uses the Tenable Vulnerability Management platform to identify vulnerable systems, sending alerts via Microsoft Teams.
Enhancing Human Capabilities with Intelligent Workflows
Intelligent workflows aim to amplify human capabilities, not replace them. The outlined workflows illustrate how to transition from isolated automation efforts to interconnected, intelligent systems that integrate AI, automation, and human oversight for solving operational challenges. Whether addressing security threats, optimizing IT requests, or enhancing risk visibility, these pre-built workflows offer practical, production-ready foundations adaptable to evolving needs.
Tines’ intelligent workflow platform combines automation, AI agents, and human-in-the-loop controls to reduce repetitive tasks, accelerate execution, and empower teams to focus on higher-value work, ensuring governance, integration, and scalability. Begin with one of these pre-built workflows or explore our extensive library to prove value and establish a scalable intelligent workflow program that delivers meaningful impact.
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