Microsoft’s complete suite of on-line providers, together with the central Workplace.com portal, is at present experiencing a big and widespread outage, leaving tens of millions of customers unable to entry important productiveness functions.
The corporate has confirmed the difficulty and is actively investigating the foundation trigger to revive service as rapidly as attainable.
The disruption, which started escalating earlier this night, is stopping customers globally from accessing the web-based variations of Phrase, Excel, PowerPoint, Outlook, and different key parts of the Microsoft 365 ecosystem.
Customers making an attempt to go to Workplace.com or log into their accounts are being met with error messages, stopping entry to their paperwork, emails, and collaborative workflows.
The outage has introduced productiveness to a halt for numerous companies, academic establishments, and particular person customers who rely upon Microsoft’s cloud for his or her every day operations.
Social media platforms, significantly X (previously Twitter), are stuffed with stories from pissed off customers who can’t entry crucial information or talk by means of their Outlook accounts.
We’re investigating a difficulty with accessing Extra data will be discovered beneath MO1138499 within the admin middle.— Microsoft 365 Standing (@MSFT365Status) August 20, 2025
The influence is particularly extreme for organizations that rely completely on Microsoft’s cloud infrastructure, as core enterprise capabilities have been rendered inaccessible.
Whereas some customers might be able to use desktop functions, any performance requiring a connection to cloud providers like OneDrive or SharePoint stays unavailable.
Preliminary stories counsel the outage is international, with customers from North America, Europe, and Asia confirming their incapacity to hook up with Microsoft 365 providers.
The problem seems to stem from a core failure affecting authentication or service supply for your complete on-line suite. The broad scope signifies a big downside inside Microsoft’s backend infrastructure slightly than a localized community situation.
Investigation and Updates
Microsoft formally acknowledged the issue on its service well being standing web page and thru its official communication channels.
Final Replace: An replace posted at 7:02 PM (GMT+5:30) confirmed the continued investigation. The discover said, “We’re investigating a difficulty the place customers could also be unable to entry a number of Microsoft 365 providers. We’re analyzing diagnostic knowledge to establish the trigger and set up a mitigation plan.”
Subsequent Replace: Microsoft has not supplied a agency ETA for the following replace, however is predicted to launch extra data as quickly as a big improvement happens.
Right now, the reason for the outage is unknown. Microsoft engineers are working to diagnose the issue, which could possibly be something from a defective configuration change to a crucial {hardware} or community failure.
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