A widespread service subject is impacting Microsoft Groups customers globally this Thursday, stopping many from opening embedded Microsoft Workplace paperwork inside the collaboration platform.
Reviews started surfacing early this morning, with customers expressing frustration over their incapacity to entry important recordsdata like Phrase paperwork, Excel spreadsheets, and PowerPoint displays immediately of their Groups channels and chats.
The difficulty disrupts a core operate of the Groups software, which is designed to offer a seamless setting for collaboration. Usually, customers can open and co-author Workplace recordsdata with out leaving the Groups interface.
Nonetheless, the present drawback forces a damaged workflow, with customers reporting that clicking on an embedded file leads to a steady loading display screen, an error message, or a clean window.
The disruption is inflicting important productiveness hurdles for organizations that depend on Groups as their central communication and work hub. The shortcoming to rapidly evaluation studies, replace shared spreadsheets, or entry displays is forcing workers to search out different strategies to proceed their work.
Microsoft has formally acknowledged the issue and has begun an investigation. An advisory has been posted to the Microsoft 365 Service Well being Dashboard underneath the incident ID TM1143347.
Within the preliminary discover, Microsoft confirmed it has acquired studies of a difficulty impacting customers’ capacity to open embedded Microsoft Workplace paperwork and is analyzing diagnostic knowledge to isolate the basis trigger.
We have acquired studies of a difficulty impacting customers’ capacity to open embedded Microsoft Workplace paperwork inside Microsoft Groups. Extra data could be discovered inside the Service Well being Dashboard underneath TM1143347.— Microsoft 365 Standing (@MSFT365Status) August 28, 2025
Whereas Microsoft engineers work towards a decision, affected customers have recognized a number of non permanent workarounds. These embody:
Utilizing the “Open in Browser” choice to view the file within the respective Workplace net software.
Deciding on “Open in Desktop App” to launch the file in its native program.
Downloading a neighborhood copy of the file to their pc.
Navigate to the underlying SharePoint or OneDrive folder the place the file is saved and open it from there.
IT directors are suggested to observe the Service Well being Dashboard for the newest technical updates and progress on a repair.
Microsoft has not but supplied an estimated time for decision, however has confirmed that the difficulty is being handled with excessive precedence. Customers are inspired to make the most of the recommended workarounds to reduce workflow disruptions.
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